Kulturpaket

How do I pay for the booked experience package?
If you book an experience package, you will receive an invoice from us. Payment is made by bank transfer. For short-term bookings, payment is made by credit card or PayPal.

What do I have to do if I don't get any feedback after making an enquiry/booking?
You will receive feedback from us within 48 hours. Please also check your spam folder or contact us by email or phone.

How can I book the experience package for more than two people?
When booking more than 2 people, please first select the desired number of people per room in the search mask and place the booking in the shopping cart and then select "Home" again so that the search mask appears and continue with the next room.

Is breakfast included with the overnight stay?
Yes, all experience packages include breakfast at the hotel.

Can extra nights be booked?
We would be happy to extend your experience in Hanover with additional overnight stays. The prices for this depend on the respective package. Choose your desired travel period in our online shop and the price for additional nights will be calculated automatically.

Are parking spaces available at the hotels?
As a rule, all partner hotels have parking spaces, which are usually subject to a fee. The costs depend on the hotel. Please note that parking spaces cannot be reserved in advance.

Can I buy a voucher for an experience package?
Yes, please send us an e-mail with the name of the desired experience package. You can also order the voucher by telephone. You will receive the voucher together with an invoice by post. The vouchers are valid for 3 years.

Can I cancel or rebook an experience package?
The amount of the cancellation fee depends on the cancellation date. Please note our terms and conditions. A rebooking to another date is possible in connection with a rebooking fee.

Are there accessible rooms?
We work with hotels that offer accessible rooms. If you require a barrier-free room, please indicate this when booking.