Opera ball

How do I settle the reserved package?

Following the guaranteed booking you will receive an invoice. The payment is made by bank transfer prior to arrival. Last minute reservations have to by paid by credit card or PayPal.  

How do I have to proceed if there is no reply to my request/booking?

We answer within two working days. Please also check your spam folder. If we haven’t answered please contact us by mail or phone. 

How can I book the package for more than two people?

In oder to book for more than two people please select the desired number of people per room and add the reservation to your shopping basket. Thereafter select the starting page again in order to call up the search mask and continue with the booking of the next room.  

Is breakfast included?

Yes, a hotel breakfast is included in all of our packages.

Is it possible to book extra nights?

We are happy to extend your stay in Hannover. The prices for the extra night(s) vary from package to package. Please select your travel period in our online shop and the extra night(s) will be calculated automatically.  

How is the car parking situation by our partner hotels?

Most hotels have their own car park which are mostly fee-based. The costs vary from hotel to hotel. Please note, that the reservation of a parking lot is not possible. 

Is it possible to buy a voucher for a specific package?

Yes it is. In order to buy a voucher please send us an email with the name of the package in question or give us a call. Afterwards we will send you the voucher as well as the invoice by postal mailing The voucher is valid up to three years.

Is it possible to cancel or rebook the package?

A cancellation or rebooking can be made. The amount of the cancellation/rebooking fee depends on the date of the cancellation/rebooking. For more detailed information please read or general terms and conditions. 

Can barrier-free rooms be reserved?

Many of our partner hotels dispose of barrier-free rooms. Please mention that you require a barrier-free room upon your booking request.